JCF Management Pty Ltd. Limited Warranties
The following Limited Warranties are given only to the original retail purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable:
JCF Management Pty Ltd. subject to all the limitations and exclusions described in these Limited Warranties, warrants the following JCF Management Pty Ltd. products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below.
Product or Part
Limited Warranty Duration*
Frames Used in Upholstered and Leather Products
10 year Warranty
Springs and Webbed Seating System
5 Year Limited Warranty
5 Year Limited Warranty
3 Year Limited Warranty
1 Year Limited Warranty-Prorated
Leather and Upholstery Fabric***
1 Year Limited Warranty
Top of Bed
30 Day Limited Warranty
Finishes and all Other Furniture Products
1 Year Limited Warranty
***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect.
****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. These Limited Warranties do not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect.
LIMITATIONS AND EXCEPTIONS
The following limitation and exceptions apply to the Limited Warranties:
Under these Limited Warranties, for all of its products other than an Unattached Cushion (as defined in the topical heading “Cushioning”), the sole liability of JCF Management Pty Ltd. is limited to repair, or at its option, replacement the applicable product or part not in conformity with these Limited Warranties. REFUNDS ARE NOT AVAILABLE. If within the warranty period, identical materials are unavailable at the time of repair or replacement, JCF Management Pty Ltd. reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in colour from the original due to dye lot differences.
In addition, during the period of any applicable Labour Coverage, JCF Management Pty Ltd. will pay, within one year from the date of purchase, reasonable and customary labour rates to repair or replace the defective parts (at JCF Management Pty Ltd.’s option) and shipping costs from the retailer to and from JCF Management Pty Ltd., at no charge to the original retail purchaser. After the expiration of the Labour Coverage or for all products or parts not covered by Labour Coverage, the original retail purchaser will be responsible for labour, packing, and all shipping and transportation costs. The costs associated with transporting the furniture or parts from your home to the retailer or from the retailer to your home are excluded from all Limited Warranties.
Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.
These Limited Warranties do not apply to (i) rented, business, commercial, institutional, or other non-residential uses. (ii) any merchandise purchased “as is” or second-hand. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care.
These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of JCF Management Pty Ltd..
Leather, Upholstered Fabric and Finishes
The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of JCF Management Pty Ltd..
Modifications to Products
These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of JCF Management Pty Ltd..
Motion furniture (recliners, sleeper sofa, etc.) has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of mechanism. Only the occupant should operate it.
To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure.
Contact the JCF Management Pty Ltd. from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. JCF Management Pty Ltd. reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home (transportation will be covered ONLY one year from the day of purchase).
JCF Management Pty Ltd. Warranty and Retailer Information
JCF Management Pty Ltd.
Attn: Customer Service
Customer Service Phone Number: (02) 8599 7455, Monday through Friday, 9 a.m. to 5 p.m.