Faqs

Shopping & FAQs

Yes, please contact your closest store

Marsden Park (02) 9627 1555
[email protected]

Penrith (02) 4732 6285
[email protected]

Campbelltown (02) 4622 4614
[email protected]

Northern Beaches 0431 014 788
[email protected]

Payment methods

Typically, your order is confirmed on only a 20% deposit with the balance due on delivery. We currently accept VISA, MASTERCARD and AMEX credit cards, Eftpos, Finance. We will accept final payment of goods on delivery or, welcome you to pay in store prior to stock arrival if convenient. Payment prior delivery will be accepted by credit card and Eftpos only for all stores. Please contact your store if you require further information.

Finance options

Ashley Furniture offers a number of finance options available at any time to approved applicants. We currently offer finance through Latitude Finance (Go Mastercard/ GEM Visa). Please speak to one of our stores who will be happy to take you through all the finance options and tailor a finance plan to suit your needs.

Yes, we offer a number of finance options available at any time to approved applicants through our partners Zip pay and Afterpay.

Yes, you can put down 25% deposit and pay off the purchase over a period of time, arranged at the time of purchase. Once the purchase has been paid in full, then we can arrange delivery or you can collect your furniture from our Warehouse. We also offer interest free finance to approved applicants so you can start enjoying your furniture immediately and pay for it over time – minimum purchase and lending criteria applies, see in store for full terms and conditions.

Building a new home? Planning an extension? Expecting guests or a new arrival? Taking advantage of our Extended Order offer is the most convenient way to secure the item you want now, so you may have it at a later date. In order to offer this convenient service without any storage fees, we offer 2 Extended Order time frames – 3 and 6 months. At the point of purchase, you nominate your chosen time frame, nominate your repayment dates and we will place and allocate your order. Due to the large and bulky size of many of our pieces, we can’t stock all items at our warehouse – so we are unable to guarantee immediate availability of your stock if you want your furniture earlier or later than the agreed time frames. Terms and conditions do apply – see our Extended Order conditions.

You will receive an email with your order confirmation(s) after your order has been placed.

If you have any questions, please contact the store that is listed on your invoice and sale person will check the order status.

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

Please call your nearest store Penrith (02) 4732 6285 or Marsden park on (02) 9627 1555, Campbelltown (02) 4622 4614, Northern Beaches 0431 014 788 for assistance. They will locate your order and see if it can be revised or cancelled. Please note, a cancellation fee of 20% may apply.

We showcase an incredible assortment of furniture and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily. In addition, unique items continue to arrive at our store.

Penrith (02) 4732 6285 or Marsden park on (02) 9627 1555, Campbelltown (02) 4622 4614, Northern Beaches 0431 014 788 for assistance.

For most products, we can order in replacement parts. Contact Customer Care at https://productinsurancecare.com/

When enquiring, please have invoice number available so they can better serve you. You can find the invoice number on your emailed order confirmation or invoice.

Visit your local store to see fabric in more detail. Since every store carries a unique selection, we recommend calling the store to see if they carry the product you would like to see.

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up colour, and follow the manufacturer’s instructions.

Using the item number from your email confirmation or from the packing list, key the item number into the search box. Once you are on the product detail page, the assembly instructions are there, and you can print as needed.

If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.

Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

Serial numbers are between 9 and 15 digits in length and are located in the following locations:

  • For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
    • Bedroom Furniture
    • Dining Room Furniture
    • Home Office Furniture
    • Occasional Tables
    • Entertainment Furniture
  • For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.

If a problem should arise which you feel is covered by our Limited Warranties, please contact our Customer Care team https://productinsurancecare.com/. All claims must include the original invoice, the product serial number, and be filed within the applicable warranty period. We reserve the right to require defective parts be returned upon request. You must arrange with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home.